Aerial view of turquoise coastline and mountains at golden hour
Google Premier Partner · Travel Vertical

We turned £40k in ad spend into 11,200 resort bookings last quarter.

Departure engineers Google Ads, Meta campaigns, and programmatic buys for tour operators, boutique hotels, and DMOs who measure success in confirmed seats — not impressions.

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Case Studies

Campaigns that
filled the seats.

Every brief below arrived with a budget, a seat count, and a deadline. Every one departed full.

Overwater bungalows in the Maldives at golden hour with turquoise lagoon below
Hotel · Maldives

Boutique Hotel Group

Coral Horizons Resorts

Maldives overwater villa campaign — fill 94 villas across shoulder season without discounting the rack rate.

The Brief

Previous agency was buying broad travel audiences on Meta and hitting £48 CPA. Revenue team needed sub-£25 or the campaign was unviable.

£3.57

Cost per Booking

vs £48 prior

18.4×

ROAS

Google Search

94%

Occupancy

Shoulder season

Result

£3.57 CPA · 18.4× ROAS · 94% occupancy through shoulder season

Recognition

Google Premier Partner — Travel Category

Google Search · Meta · Programmatic

Similar brief?
Dramatic Patagonia mountain peaks with turquoise lake and hikers on trail
Tour Operator · Patagonia, Chile

Adventure Tour Operator

Patagonia Wild Expeditions

Sell out 18 guided Patagonia treks (12 guests each) across a 6-month window using a £22k total budget.

The Brief

High-intent audience is tiny. Traditional broad targeting burns budget on aspirational browsers who never convert. Needed micro-precision at scale.

18/18

Treks Sold Out

6 months

£20.00

CPA

£22k budget

312%

ROI

On media spend

Result

18/18 treks sold out · £20.00 CPA · 312% ROI on media spend

Recognition

Skift Innovation Award — Performance Marketing

Google Search · YouTube · Meta

Similar brief?
Green Faroe Islands cliffs dropping into dramatic Atlantic ocean with village below
DMO · Faroe Islands

Destination Marketing Organisation

Visit Faroe Islands DMO

Shift perception from "remote curiosity" to "bucket list confirmed" — driving direct bookings to island accommodation partners across 6 source markets.

The Brief

DMO had seasonal budget constraints and needed to balance brand awareness with direct booking attribution across partner hotels and guesthouses.

+340%

Booking Referrals

YoY

£1.2M

Attributed Revenue

6 source markets

£68k

Budget

Seasonal

Result

340% increase in partner booking referrals · £1.2M attributed revenue · Travel Weekly Campaign of the Year shortlist

Recognition

Travel Weekly — Campaign of the Year Shortlist

Google · Meta · Programmatic Display

Similar brief?
Awards & Recognition

The industry
took notice.

Quiet confidence. Loud results. The recognition followed the work.

2024

Premier Partner

Google · Travel & Tourism Vertical

Top 3% of Google Ads agencies globally, specialising in travel intent signals and booking-window optimisation.

2024

Performance Agency of the Year

Travel Weekly · Digital Performance

Recognised for the Faroe Islands DMO campaign which delivered 340% uplift in partner booking referrals.

2024

Meta Business Partner

Meta · Travel & Hospitality

Certified for advanced travel audience architecture and dynamic product catalogue management.

2023

Innovation in Travel Marketing

Skift · Programmatic & Data

Featured at Skift Forum for proprietary booking-window bidding algorithm reducing CPA by 56%.

2024

Google Summit Speaker

Google Premier Partner Summit · Travel Vertical Excellence

Presented at Google's annual Premier Partner Summit on micro-moment targeting for adventure travel.

2024

Featured: Travel Performance Benchmark

Think with Google · Research & Insights

Departure's booking-window methodology cited as industry benchmark in Google's annual travel report.

£2.8M+

Booking Revenue Attributed

Last 12 months

47,000+

Confirmed Bookings

Across all clients

18.4×

Peak ROAS Achieved

Google Search

£3.57

Lowest CPA on Record

Luxury resort campaign

Client Voices

Heard in the
first-class lounge.

Marketing directors, revenue managers, and founders who measured success in bookings — not impressions.

"We'd been burning budget on impressions for two years. Departure came in, rebuilt every campaign from scratch, and had us at 94% occupancy through a shoulder season that usually kills our numbers."

Claire Ashworth

Revenue Director

Coral Horizons Resorts

18.4×

ROAS

"The precision is unlike anything I've seen in travel marketing. They knew our booking window before I'd finished the brief. Every trek sold out. We had to add a waiting list."

Marco Ferreira

Founder

Patagonia Wild Expeditions

18/18

Treks Sold

"As a DMO, attribution is always contested. Departure built a measurement framework that even our board accepted. £1.2M in partner revenue, cleanly attributed. That's a first."

Sigrid Holm

Head of Digital

Visit Faroe Islands

+340%

Bookings

"Switched from a generalist agency on a Friday. By Tuesday the following week, CPA had dropped 40%. I still don't fully understand what they did, but the dashboard tells the story."

James Okafor

Marketing Director

Archipelago Hotel Group

−40%

CPA drop

"They don't sell you on strategy decks. They show you a live dashboard with your money in it, and they explain exactly what every line means. Refreshing doesn't cover it."

Priya Sandhu

VP Marketing

AirAncillary Revenue

£280k

Ancillary rev

"Three agencies before Departure all told us our product was too niche for paid search. Departure sold out our entire season in 11 weeks. Different league entirely."

Tom Hagan

Co-Founder

Arctic Overland Tours

11 wks

Season sold

"We'd been burning budget on impressions for two years. Departure came in, rebuilt every campaign from scratch, and had us at 94% occupancy through a shoulder season that usually kills our numbers."

Claire Ashworth

Revenue Director

Coral Horizons Resorts

18.4×

ROAS

"The precision is unlike anything I've seen in travel marketing. They knew our booking window before I'd finished the brief. Every trek sold out. We had to add a waiting list."

Marco Ferreira

Founder

Patagonia Wild Expeditions

18/18

Treks Sold

"As a DMO, attribution is always contested. Departure built a measurement framework that even our board accepted. £1.2M in partner revenue, cleanly attributed. That's a first."

Sigrid Holm

Head of Digital

Visit Faroe Islands

+340%

Bookings

"Switched from a generalist agency on a Friday. By Tuesday the following week, CPA had dropped 40%. I still don't fully understand what they did, but the dashboard tells the story."

James Okafor

Marketing Director

Archipelago Hotel Group

−40%

CPA drop

"They don't sell you on strategy decks. They show you a live dashboard with your money in it, and they explain exactly what every line means. Refreshing doesn't cover it."

Priya Sandhu

VP Marketing

AirAncillary Revenue

£280k

Ancillary rev

"Three agencies before Departure all told us our product was too niche for paid search. Departure sold out our entire season in 11 weeks. Different league entirely."

Tom Hagan

Co-Founder

Arctic Overland Tours

11 wks

Season sold

"Three agencies before Departure all told us our product was too niche for paid search. Departure sold out our entire season in 11 weeks. Different league entirely."

Tom Hagan

Co-Founder

Arctic Overland Tours

11 wks

Season sold

"They don't sell you on strategy decks. They show you a live dashboard with your money in it, and they explain exactly what every line means. Refreshing doesn't cover it."

Priya Sandhu

VP Marketing

AirAncillary Revenue

£280k

Ancillary rev

"Switched from a generalist agency on a Friday. By Tuesday the following week, CPA had dropped 40%. I still don't fully understand what they did, but the dashboard tells the story."

James Okafor

Marketing Director

Archipelago Hotel Group

−40%

CPA drop

"As a DMO, attribution is always contested. Departure built a measurement framework that even our board accepted. £1.2M in partner revenue, cleanly attributed. That's a first."

Sigrid Holm

Head of Digital

Visit Faroe Islands

+340%

Bookings

"The precision is unlike anything I've seen in travel marketing. They knew our booking window before I'd finished the brief. Every trek sold out. We had to add a waiting list."

Marco Ferreira

Founder

Patagonia Wild Expeditions

18/18

Treks Sold

"We'd been burning budget on impressions for two years. Departure came in, rebuilt every campaign from scratch, and had us at 94% occupancy through a shoulder season that usually kills our numbers."

Claire Ashworth

Revenue Director

Coral Horizons Resorts

18.4×

ROAS

"Three agencies before Departure all told us our product was too niche for paid search. Departure sold out our entire season in 11 weeks. Different league entirely."

Tom Hagan

Co-Founder

Arctic Overland Tours

11 wks

Season sold

"They don't sell you on strategy decks. They show you a live dashboard with your money in it, and they explain exactly what every line means. Refreshing doesn't cover it."

Priya Sandhu

VP Marketing

AirAncillary Revenue

£280k

Ancillary rev

"Switched from a generalist agency on a Friday. By Tuesday the following week, CPA had dropped 40%. I still don't fully understand what they did, but the dashboard tells the story."

James Okafor

Marketing Director

Archipelago Hotel Group

−40%

CPA drop

"As a DMO, attribution is always contested. Departure built a measurement framework that even our board accepted. £1.2M in partner revenue, cleanly attributed. That's a first."

Sigrid Holm

Head of Digital

Visit Faroe Islands

+340%

Bookings

"The precision is unlike anything I've seen in travel marketing. They knew our booking window before I'd finished the brief. Every trek sold out. We had to add a waiting list."

Marco Ferreira

Founder

Patagonia Wild Expeditions

18/18

Treks Sold

"We'd been burning budget on impressions for two years. Departure came in, rebuilt every campaign from scratch, and had us at 94% occupancy through a shoulder season that usually kills our numbers."

Claire Ashworth

Revenue Director

Coral Horizons Resorts

18.4×

ROAS

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budget could book.

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As seen in

Travel WeeklySkiftThink with GoogleTTG Media